Hours
Our customer service hours are as follows:
Email Support: We are available to respond to emails from Monday to Friday, between 9:00 AM and 7:00 PM (EST) and Saturday and Sunday 10:00 AM to 2:00 PM. Emails received outside of these hours will be addressed on the next business day.
Chat Support: Our live chat service is operational during the same hours as email support, from Monday to Friday, 9:00 AM to 5:00 PM (EST)
It is important to note that during holidays, our customer service team will not be available. Any inquiries made during these times will be responded to on the following business day.
We appreciate your understanding and look forward to assisting you within our designated hours of operation.